Communicate to Resolve Conflicts
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Have you ever faced conflicts in personal and professional life where you did not know how to resolve the conflict? If yes, then this training is a must for you. Parents of growing up children, working professionals, managers, leaders, students-actually all of us must know how to resolve conflicts using communication skills. You will learn:
Definition of a conflict
Research suggests that the solution of any conflict depends on the way the conflict is defined and the reasons leading to the conflict situation are understood and validated. This is the most important foundation to resolve conflicts effectively.
Steps in resolving conflicts
You will learn the steps which must be followed in sequence if you intend to resolve conflicts effectively using your communication skills. These steps are extremely practical and easy to understand. However, these steps are difficult to follow and implement in practice. You will be taught what to be careful about in order to get it right while resolving conflicts.
Practising steps of conflict resolution
SEED Academy believes the more difficult it is to implement, the more practice it demands. Deliberate practice is what you will experience with your trainers. This will provide you with clarity to approach any conflict resolution with a greater degree of confidence.
The resolution of a conflict depends on the definition of the conflict and the cause of the conflict. This determines the technique to be used for resolving the conflict.
It is paramount to understand the psychology of the other person (could be a group) to deploy the most appropriate skill within the arsenal to approach the conversation.
The sequence of approaching the discussions is critical to successfully resolving conflicts. This is due to extensive planning and preparation.