Communicate to Resolve Conflicts

The definition and genesis of any conflict

The resolution of a conflict depends on the definition of the conflict and the cause of the conflict. This determines the technique to be used for resolving the conflict.

The psychology of conflict and the relevant communication skills mapped to this psychological framework

It is paramount to understand the psychology of the other person (could be a group) to deploy the most appropriate skill within the arsenal to approach the conversation.

Preparation, planning and conducting a conversation to resolve conflict

The sequence of approaching the discussions is critical to successfully resolving conflicts. This is due to extensive planning and preparation.

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Enrolled: 0 students
Duration: TBA
Lectures: 3
Video: 3 sessions of 2 hours each
Level: Expert
Communicate to Resolve Conflicts
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