Communicate to Resolve Conflicts

1
The definition and genesis of any conflict

The resolution of a conflict depends on the definition of the conflict and the cause of the conflict. This determines the technique to be used for resolving the conflict.

2
The psychology of conflict and the relevant communication skills mapped to this psychological framework

It is paramount to understand the psychology of the other person (could be a group) to deploy the most appropriate skill within the arsenal to approach the conversation.

3
Preparation, planning and conducting a conversation to resolve conflict

The sequence of approaching the discussions is critical to successfully resolving conflicts. This is due to extensive planning and preparation.

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Duration: TBA
Lectures: 3
Video: 3 sessions of 2 hours each
Level: Expert
Communicate to Resolve Conflicts
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