At work and personal life, quite a few of us need to write emails. Email is like an arrow- once it is shot it cannot be brought back-therefore a wrong or inappropriate email can destroy relationships; put off people and lead to controversies. It is extremely important to get it right when one writes an email.

We are confident that you will accept that we spend a lot of time communicating with others using our telephones- mobile phones usually. Do you also agree that it is easier to communicate over the telephone when the subject of communication is tough? For example, proposing love to someone or providing unpleasant feedback to someone. We believe that since we cannot see each other it is easy for us to do so. But is that the reality.

Organizations also invest millions of rupees in engaging telemarketing executives to market their brands and services. When every telemarketing person is vying for the attention of the same prospect, a well-trained telemarketing professional will increase the probability of the success of the call.

Communication is needed for influencing others with what you want to communicate. Communication skills are needed to influence others for what you need.

Selling is difficult if appropriate skills are not applied. However, selling skills can be learnt and applied to achieve greater success in selling roles. This training is ideal for those who are starting their careers in sales and lack experience.